ball99 believes that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the knowledge, tools, and support they need to keep their gaming experience positive and fully in control.
ball99 is exclusively for adults aged 18 and above. Age verification is a mandatory step in our KYC process. Any account confirmed to belong to a player under 18 is closed immediately, with deposited funds returned and all winnings forfeited.
Take control of your spending by setting daily, weekly, or monthly deposit caps on your ball99 account. Reductions take effect immediately. Increases require a mandatory 7-day cooling-off period to prevent impulsive decisions during sessions.
Lost track of time? Set a session timer and ball99 will notify you automatically when your chosen play period has elapsed. Regular time-awareness reminders help you maintain a healthy balance between gaming and everyday life.
Need a break? Activate a cooling-off period of 24 hours, 7 days, 30 days, or 90 days at any time. During this period your account login is disabled and all marketing communications are paused — giving you genuine space to step back.
For players who feel they need a longer break, ball99 offers self-exclusion for periods of 6 months, 1 year, 5 years, or permanently. Self-exclusion requests are processed immediately and cannot be reversed within the minimum exclusion window.
Our trained responsible gaming support staff are available 24 hours a day, 7 days a week. If you or someone you know is concerned about gambling behaviour, contact ball99 support immediately — we respond to responsible gaming requests as an absolute priority.
Responsible gaming means approaching gambling as a form of entertainment with a clear budget, a time limit, and a firm understanding that the house always has a mathematical edge over the long run. It means never gambling with money allocated to rent, food, education, or essential household expenses. It means stopping when you are ahead, not chasing losses, and knowing when to step away.
At ball99, responsible gaming is not just a checkbox — it is a core operational value. We actively monitor player behaviour for signs of problem gambling, provide proactive outreach where patterns suggest risk, and make all responsible gaming tools accessible directly from every player's account dashboard without requiring contact with support.
Gambling disorders can affect anyone regardless of income, background, or experience level. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh who feel that gambling has moved beyond entertainment and is affecting their finances, relationships, or mental wellbeing are strongly encouraged to use the tools and guidance on this page without delay.
ball99 supports the principle that every player has the right to enjoy gaming safely. That right is protected by clear policies, effective tools, and a support team that treats responsible gaming requests with the highest level of urgency and discretion.
Decide in advance the maximum amount you are willing to lose in a session. Treat this as a cost of entertainment — like a cinema ticket — not as an investment. Once that amount is spent, the session ends.
Attempting to recover losses by placing larger bets is one of the clearest warning signs of problem gambling. Every game outcome on ball99 is determined by a certified random number generator — past results have no bearing on future outcomes.
Do not rely on gambling winnings to pay bills, repay debts, or fund daily living expenses. Winnings are unpredictable by nature. Financial planning should never depend on gambling outcomes.
Healthy recreational gambling is one activity among many. If you find that ball99 is crowding out work, family time, social activities, or sleep, it is a strong signal to reduce your play or activate a cooling-off period.
The following questions are adapted from internationally recognised problem gambling screening tools. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact ball99 support or activate a self-exclusion period immediately.
Have you ever spent more money gambling than you originally planned or could comfortably afford?
Have you borrowed money from family, friends, or financial institutions specifically to fund gambling?
Do you feel irritable, restless, or anxious when you are unable to gamble, or when you try to reduce or stop?
Have you tried to cut back or stop gambling but found yourself unable to do so for more than a few days?
Has gambling caused significant tension, conflict, or dishonesty in your relationships with family or friends?
Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins, or calculating how to recover losses — even when you are not playing?
Have you ever gambled to escape stress, anxiety, depression, loneliness, or other emotional difficulties?
After losing, do you feel a strong compulsion to return immediately to win back what you have lost?
Contact ball99 support immediately via live chat or at [email protected] and request a self-exclusion or cooling-off period. Our responsible gaming team will process your request as a priority and guide you through next steps with full confidentiality.
All responsible gaming tools at ball99 are available directly from your account settings panel. No lengthy process, no waiting — you can activate any protective measure instantly, at any time of day or night. Here is a full breakdown of every tool available to you.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, further deposits are blocked until the period resets or you request a limit adjustment.
In addition to deposit limits, ball99 allows you to set a net loss limit — the maximum amount you are permitted to lose within a defined period. If your net losses reach the cap, your account will be temporarily restricted from placing further bets until the period resets.
Set a maximum session duration. When your chosen time has elapsed, ball99 will display a notification reminding you that your session limit has been reached. You may choose to end the session or continue — the reminder is informational.
A cooling-off period temporarily disables your ball99 account login for a chosen duration. This gives you a genuine break without committing to permanent or long-term exclusion.
Self-exclusion is for players who recognise that gambling has become, or is at risk of becoming, a serious problem. It is a firm, binding commitment and is treated as such by ball99.
Reality check notifications are periodic on-screen messages that display a summary of your current session — how long you have been playing, your net win or loss for the session, and a prompt asking whether you wish to continue.
ball99 operates a strict 18+ age policy with no exceptions. Age verification is conducted as part of the mandatory KYC process that every player must complete. No withdrawal is processed until identity and age have been confirmed to ball99's satisfaction.
If you share a device with younger family members — children, teenagers, or young adults under 18 — we strongly recommend using device-level parental controls and browser filtering tools to prevent access to ball99 and similar platforms. Ensure that your ball99 account credentials are not saved in shared browsers or visible on shared devices.
If ball99's internal monitoring or an external report indicates that an account may be operated by a person under the age of 18, that account is suspended immediately pending investigation. Confirmed underage accounts are permanently closed, deposits are returned to the original payment method, and any associated winnings are voided.
If you believe a minor has accessed or registered on ball99 using your details or independently, please contact [email protected] immediately so we can investigate and take action without delay.
Asking for help is a sign of strength, not weakness. If you feel that gambling is no longer entertainment and has begun to affect your finances, relationships, work, or mental health, ball99's responsible gaming team is available around the clock to listen, assist, and take immediate action on your behalf.
Access ball99's live chat from anywhere on the platform — available 24 hours a day, 7 days a week. Responsible gaming requests are flagged as high priority and handled by a dedicated team member, not a general support agent.
Send your responsible gaming request to [email protected] with the subject line "Responsible Gaming Request". We acknowledge all such emails within 5 business hours and aim to resolve within 24 hours.
Many tools — including deposit limits, session reminders, and cooling-off periods — can be activated directly from your account settings without needing to contact support. Log in and navigate to the Responsible Gaming section of your profile dashboard.
ball99 is not a licensed counselling or clinical support service. If you believe you may have a gambling disorder that requires professional intervention, we encourage you to seek guidance from a qualified mental health professional or a local support organisation in Bangladesh alongside the tools we provide. ball99 support can help you take immediate platform-level action, but long-term recovery support may benefit from professional clinical assistance.
Responsible gaming and great entertainment are not opposites — they go hand in hand. Explore ball99's full game library knowing that the tools to stay in control are always just one tap away.
18+ Only. Gambling is for entertainment purposes only. If gambling stops being fun, stop playing.